Privacy Policy — MyRoofGuy

1. Introduction

MyRoofGuy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

2. Information We Collect

We collect information you voluntarily provide when using our services, including:

Full name
Email address
Phone number
ZIP code and service address
Type of roofing service requested
Company name and business information (for contractors)

We may also automatically collect certain technical information when you visit our site, including IP address, browser type, pages visited, and referring URLs.

3. How We Use Your Information

We use the information we collect to:

Match homeowners with qualified roofing contractors in their area
Schedule and confirm appointments
Communicate with you about your request or application
Improve our website, services, and user experience
Send service-related notifications and follow-ups
Comply with legal obligations

4. Sharing Your Information

We share your information only in the following circumstances:

With matched contractors: When you submit a homeowner request, your contact information and job details are shared with the contractor(s) we match you with for the purpose of scheduling your appointment.
Service providers: We may share data with trusted third-party vendors who assist in operating our website and services (e.g., CRM platforms, email services), under strict confidentiality agreements.
Legal requirements: We may disclose information if required by law or in response to valid legal process.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.

6. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our site.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Opt out of marketing communications at any time

To exercise any of these rights, contact us at hello@myroofguy.co.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

MyRoofGuy
Email: hello@myroofguy.co